General Conditions of Sale

1- PREAMBLE

This site is published by the individual company CLONE IND Philippe BONGINI 295 quartier Vernède 07170 VILLENEUVE DE BERG Registered with the AUBENAS chamber of trades under number 389071903 RM07 individual company not subject to VAT.

These general terms and conditions of sale are intended for individuals or legal entities wishing to place an order on the site www.clone-ind.com . They are subject to French law and in no case does Clone ind give any guarantee of compliance with local legislation applicable in another country. The site is available in French and English, please go to the dedicated version of the site to place your order.

 

2- ORDERS

You can order on the website www.clone-ind.com, by phone, by email (shop@clone-ind.com) or by mail. Any order placed with the individual company clone ind implies that the buyer accepts the general conditions of sale. The order can only be registered on the site if you have clearly identified yourself by entering your email address and password. The data communicated by the buyer and recorded by Clone ind when ordering constitutes proof of the transactions between Clone ind and the buyer. The validation click at the end of the order process constitutes confirmation of the order, and constitutes an electronic signature of the same value as a handwritten signature. The final validation of the order occurs after validation of the payment. After placing your order, we will send you, by email, an acknowledgment of receipt of the order including a summary of the items ordered and the delivery address.

After registering the order, a detailed printable invoice will be available on the Clone ind website in the "My account" section. The data of an order is archived for a period of 10 years at the headquarters of the individual company Clone ind. You have the possibility to access the archived data by making a request to Clone ind.

 

3- PRICE

Our prices are expressed in euros. They are calculated as accurately as possible, therefore, it is impossible for us to grant any discount for any reason whatsoever. Clone ind reserves the right to modify them without notice in the event of an increase in charges, in particular the VAT rate, and in the event of an obvious error. Invoices will be established on the basis of the rates in effect at the time of the order. In addition to the price of the products, you will have to pay a fixed contribution to the shipping costs, the amount of which will be specified before validation of the order. This contribution depends on the products ordered, as well as the place and method of delivery.

Attention: For an optimized customer service, we regularly make automatic updates of the site wwwclone-ind.com. During these operations, transmission errors can generate pricing errors. In this case, the order cannot be honored and you will be notified very quickly.

 

4- EXPORT ORDERS AND CUSTOMS DUTIES

Any order shipped outside the European Union and to the French overseas departments and territories will automatically be billed at the price including tax. 

Import formalities, customs duties and possible taxes, related to the delivery of an item outside the European Union and in the French overseas departments and territories, are the responsibility of the buyer and are his/her exclusive responsibility. They must be paid to the competent authorities of the country of delivery. The buyer is solely responsible for verifying the possibilities of importing the products ordered with regard to the law of the country of delivery. Clone ind is not required to verify and inform the buyer of the applicable customs duties and taxes. To find out about them, Clone ind advises the buyer to inquire with the competent authorities of his/her country. Please note that by ordering on the site, you are considered the official importer and required to comply with all laws and regulations of the country where you will receive the goods. Cross-border deliveries may be subject to an opening and inspection procedure by the customs authorities.

 

5- DELIVERY

You can choose different delivery methods depending on the delivery times and the country where you wish to be delivered:

Standard delivery in mainland France, at home and away from home, in So Colissimo by La Poste

You can be delivered to your home, or to the address of your choice, subject only to payment of the flat-rate contribution to shipping costs. You will be delivered by La Poste in Colissimo 72 hours from the exit of your package from our warehouse. To calculate the delivery date, allow approximately 2 to 5 days after validation of your order for items in stock and 10 to 15 days for those that are not. For non-standard packages, delivery is provided, under the same conditions, by our partner carrier.

You can also choose to be delivered to a relay point near the address of your choice. This includes post offices and shops in the So Colissimo network. The delivery times are the same as the delivery method above but the rates are more advantageous. By choosing delivery to a relay point, you will be automatically redirected to the So Colissimo website of La Poste. The information appearing there is the property of La Poste.

Please note that delivery times may be extended due to government measures prohibiting heavy goods vehicles from driving during weekends.

Standard international delivery by Colissimo International by La Poste

You can be delivered to the address of your choice worldwide. Delivery will be made by Colissimo International within 5 to 14 days from the release of your package from our workshops. When you order several products at the same time, if one of the items is not available, delivery may be postponed, the order being prepared when all the products that constitute it are in stock at Clone IND. Delivery rates are calculated according to the destination and the items ordered, at the time of validation of the order.

You can track the status of your order in the “My Account” section of the site “www.clone-ind.com. Delivery tracking can be done directly on our partners' website with the tracking number provided.

 

6- SHIPPING & PACKAGING COSTS

CLASSIC delivery in mainland France

– At home: For any shipment a flat rate contribution of 7.90€ is billed to you. Free shipping is applied for purchases over €300.

– Away from home (Post offices and selected retailers): For all shipments, a flat rate contribution of 5.90€ is billed to you. Free shipping is applied for purchases over €300.

– FREE Shipping from 300€ of purchases delivered to a relay point and from 300€ of purchases delivered to your home: Calculated on the total price including tax of the basket, for standard deliveries (So Colissimo) in metropolitan France only. Valid only for orders placed on the Internet.

FAST delivery in mainland France

– At home: A flat rate contribution is charged to you based on the weight of your order: 19€ up to 10 kg; 25€ up to 20 kg; 30€ up to 30 kg.

Delivery abroad, DOM-TOM

 The shipping cost will be calculated automatically at the end of your order based on the delivery method chosen, the delivery area and the weight of your order.

Exception

Please note that for certain items that are too heavy or have special transport conditions (skis, snowboards, monoskis and oversized packages), only delivery by carrier is applicable and the shipping costs will be calculated at the end of the order.

We insure your package for FREE against the risk of loss during transport. In this case, you would be reimbursed after an investigation by the insurance company.

 

7- PAYMENT

You can choose several payment methods to pay for your order.  

MasterCard or Visa bank card

This payment method is preferred for online orders. It allows for rapid processing of your order.
In addition, your payment is completely secure by encryption. The transaction elements are transmitted directly to the GIE Cartes Bancaires through the secure payment site Ogone without us or any natural person being able to see, intercept and therefore hack your bank card.

Bank transfer

You can pay by bank transfer. Please note that in this case, we will wait until we can view your transfer on our account before sending the goods. This method of payment is therefore incompatible with a rapid receipt of your order. In addition, bank charges for transfers made from a country outside the European Union are the responsibility of the customer.
Do not forget to indicate the order number in the subject (reason) of the transfer.

• Account number: 13906 00108 85002928812 96
• IBAN number: FR76- 1390 6001 0885 0029 2881 296
• BIC/SWIFT code: AGRIFRPP839
• Account name: BONGINI PHILIPPE
• Name and address of the bank: Crédit Agricole sud Rhône alpes

Check

You can also pay by check payable to CLONE IND.
Please note that in this case, we will wait for payment to reach us before delivering. This payment method is therefore incompatible with rapid receipt of your order.

The check should be made payable to CLONE IND and sent to:
CLONE IND

295 Vernède district 07170 VILLENEUVE DE BERG

Please note on the back: “Internet Order” with the date and number of your order.

Payment: Paypal

AttentionPayPal is a service that allows you to pay online without sharing your banking information. To secure your purchase, PayPal encrypts and secures your banking information and never shares it with the recipient of your payments. After creating a PayPal account, you simply use your PayPal credentials (email and password) and no longer enter your credit card information. Paying online with PayPal does not cost you more than with your credit card.

In case of payment by check, money order or bank transfer, delivery times only begin to run from the date of actual receipt of your payment. We ask that you enclose your order number with your payment.

In accordance with Article 121-II of Law No. 2012-387 of March 22, 2012, the fixed compensation for recovery costs due to the creditor in the event of late payment is set at €40 by Decree No. 2012-1115 of October 2, 2012. These fees cannot be applied to direct sales to consumers and are subject to invoicing between professionals.

 

8- RESERVATION OF OWNERSHIP

The goods remain our property until full payment of their price, including shipping costs. The risks relating to the thing sold are however transferred to the buyer upon delivery, which is effective upon delivery of the product to the consumer.

 

9- DISPUTES

Any dispute regarding the nature or quantity of the items received must be notified to us within 48 hours of receipt of the package.

We intend to resolve directly with you any difficulty that may arise in the execution of your orders and their payment. The consumer may refer the matter to either one of the courts with territorial jurisdiction under the Code of Civil Procedure or to the court of the place where he was living at the time of the conclusion of the contract or the occurrence of the damaging event.

 

10- RIGHT OF WITHDRAWAL

You have 14 days to exercise your right of withdrawal from the date of receipt of the last item ordered. To exercise the right of withdrawal, you must notify us of your decision to withdraw by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail). You can use the model withdrawal form, Good Return Exchange.

The right of withdrawal cannot be exercised for contracts:

Supply of goods made to the consumer's specifications or clearly personalized.

Excluded from the right of withdrawal are perishable goods, alcoholic beverages, personalized goods, inseparable goods, sensitive goods (hygiene), fully performed services, periodicals and magazines, audio or video recordings.

The cost of returning the product is the responsibility of the customer. Any shipment with postage due will be refused.

Colissimo from La Poste allows you to return to your mailbox. To do this, you must pay postage for your package and request delivery to your mailbox on the La Poste website. More information on mailbox returns here.

 

11- WARRANTY, RETURN

Our products are guaranteed for two years after the invoice date. This guarantee is strictly limited to the repair or replacement of goods affected by a defect or lack of conformity.

Legal guarantee of conformity:

• you have a period of two years from delivery of the goods to take action;
• you can choose between repair or replacement of the goods, subject to the cost conditions provided for in article L 211-9 of the consumer code;

is exempt from providing proof of the existence of the lack of conformity of the goods during the 24 months following delivery of the goods. except for second-hand goods

You may decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the civil code and that in this case, you may choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the civil code.

Before returning a product, to avoid any misunderstanding or mishandling, you can contact us by telephone at 06 74 96 58 94 or by email shop@clone-ind.com.

New items: Return possible within 15 days

Any material that does not suit you will be taken back. You do not have to justify the return. The material must be strictly new and returned in its original packaging and in good condition within 14 days. In exchange for these returned items, you can either request an exchange, or receive a credit of the same amount valid for 1 year at Clone ind, or be reimbursed (shipping costs paid at the time of order included, corresponding to the cheapest standard shipping method).

Attach a return or exchange slip to your return of new items. You can use the withdrawal form template, Good Return Exchange.

The cost of returning the product is the responsibility of the customer. Any shipment with postage due will be refused.

Colissimo from La Poste allows you to return to your mailbox. To do this, you must pay postage for your package and request delivery to your mailbox on the La Poste website. More information on mailbox returns here..

Returns are free if you bring the product back to our Clone Workshop ind. If you want an exchange, remember to contact us first to be sure that the product you need is in stock.

Items that have been used

Items are sold under the manufacturer's warranty only.

Normal wear and tear during use is obviously excluded from this warranty. Items returned for repair or warranty claim must be clean and dry.

Whether the items are new or not, enclose with the returned material an explanatory letter and the purchase invoice or a photocopy.

Clone ind reserves the right to modify the range of models present on the site and the technical characteristics of the items offered.

In addition, the Consumer Code provides for the following obligations:

• Article L 111-1 of the Consumer Code provides, within the framework of the general obligation of pre-contractual information that “Before the consumer is bound by a contract for the sale of goods or the provision of services, the professional shall communicate to the consumer, in a legible and comprehensible manner, the following information:
• The possibility of resorting to a consumer mediator under the conditions provided for in Title 1 of Book VI.• Article L 223-2 provides that "When a professional is required to collect telephone data from a consumer, he informs him of his right to register on the list of opposition to telephone canvassing."